General Terms and Conditions
1. Comunication
1.1 J4R primary method of communication is email. All requests, confirmations, changes or cancellations must be communicated to the ‘contact@psg.is’ email address to be considered; exceptions are indicated in
1.2 Any bookings and alterations to bookings made over the phone must be followed up with a response email on behalf of the client. Bookings and changes may be made to +354 846 66 61 .
2. Changes in the General Terms and Conditions
2.1 J4R periodically reviews its agreement to the client and may make updates or changes to reflect operating requirements and the responsibilities of company and the client. In the event of changes to the General Terms and Conditions J4R will notify the client and make available the updated Terms and Conditions. The client must agree to the new terms and conditions before entering into new agreements with company.
2.2 J4R reserves the right to make changes to the Terms and Conditions without notice.
3. Payments
3.1 J4R offers multiple payment methods, including cash, credit card and bank transfers.
3.2 Payments made via the online booking system are made to the merchant: PSG Kofun leidsogumenn ehf, Kt: 711022-1200.
3. Corrections
3.1 The customer is obliged to be conscious about his transaction account and all the corrections that are performed. J4R is allowed to make correction to all mistakes or errors regarding collection of payments, issuance of invoices, calculation of commissions and discounts, and other transactions, including refunds.
3.2 The customer is obliged to announce immediately to J4R if he knows about mistakes or errors that have been made. Depending on what applies, both parties are responsible for correcting the balance of the transaction account in accordance with the correction that has been made.
4. Cancellations and Service Changes
4.1 Cancellations or changes to service must be communicated via email or phone.
4.2 J4R reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however J4R will endeavor to communicate any changes to scheduled activities at the earliest possible time. J4R will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.
4.3 The client reserves the right to cancel a tour at any time. Tours canceled on the behalf of the client are subject to a cancellation fee based on the type of tour booked and a set notice period:
Day Tours ( w zależności od strony)
- Payment is due in full upon booking.
- Up to 24 hours prior to the tour starting time, 90% will be refunded.
- Within 24 hours of the tour starting time, no refund is available.
Multiple Day Tours (zmiana na J4R )
- 25% deposit due upon booking and is non-refundable (if booked more than 60 days prior to tour departure).
- 60 days – 30 days prior to tour starting date, 50% of the tour price will be refunded.
- Within 30 days of tour departure, no refund is available.
4.4 All tour bookings require a minimum of a 25% deposit to secure tour dates and seats. Deposits must be paid by the client within 14 days of receiving an offer from J4R or, in the case where a booking is made less than 14 days before a tour begins, upon booking. All offers expire after the 14 day period and any bookings without a deposit will be considered rejected.
Please note that all payments and all refunds are processed in Icelandic Kronas only.
5. Responsibility
5.1 J4R strongly recommends that all clients purchase their own travel insurance to cover unforeseen circumstances arising from vacation activities.
5.2 Subject to our Booking Conditions J4R is not responsible for any injuries or losses sustained whilst clients are on tours booked with J4R, whether conducted by J4R or a third party.
5.3 The client assumes responsibility for their own property, proof of experience and actions while on tour.
5.4 The invalidity of individual clauses of this agreement does not affect the validity of the document as a whole.
6. Confidentiality, data processiong and protection.
J4R is committed to protecting your personal data. Our confidentiality terms set out how we collect and use the personal information you provide us directly or indirectly.
6.1 J4R may need to collect, use, and store different kinds of personal data to be able to fulfill your booking and provide the service. This data collection may include names, e-mail addresses, medical information and/or other identifying information. At no time does J4R store credit card information.
6.2 J4R may use your e-mail to send out important information or periodically send newsletters. This may be ceased at any time by replying to the email and requesting that such communications be stopped.
6.3 J4R will only use your personal data when the law allows and will not give collected information to any third parties without explicit permission of the client. J4R may process your personal data without your knowledge or consent, where this is required or permitted by law.
6.4 J4R uses different methods to collect personal data from and about you through indirect or direct interactions like via website forms, e-mails or phone. As customers interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.
6.5 Where J4R needs to collect personal data by law or for service purposes and you fail to provide that data when requested, we may not be able to provide the service for safety and quality reasons. In this case, we may have to cancel the services.
6.6 J4R is committed to the security of customer information and we have security procedures in place to protect personal data from the accidental loss, misuse, unauthorized access, alteration or disclosure of information under J4R‘s control. All the information you provide to us is protected by a secure server. We take appropriate steps to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you.
6.7 J4R will keep your information for as long as needed for the purpose it is being processed for. We keep the information related to your booking so that we can fulfill the specific travel arrangements you have made and after that we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us. We will actively review the information we hold and delete it securely, or in some cases anonymity it, when there is no longer a legal, business or customer need for it to be retained.
10. Disputes and Venue
10.1 In case of a dispute between J4R and the client, or those that consider themselves a party to this agreement, and the dispute arises because of these general terms and conditions, disagreement, breaches of the general terms and conditions or the agreement based on them, the venue for such disputes is in the District Court of Reykjavik.
10.2 Icelandic laws apply to the relationship between the client and J4R. With regards to foreign business of the customer that company is handling, the laws of the relevant country apply, unless specifically otherwise agreed upon.
11. Customer Declaration
11.1 By agreeing to this application and these general terms and conditions, the client confirms that he has studied the general terms and conditions for partnership with J4R in detail and accepts all the content of it without limitations and obliges to adhere to it in all aspects. The client confirms specifically:
a. That he has studied in detail and agrees to the general terms and conditions, specifically about the responsibility of J4R.
b. That the agreement for services with J4R is entered into in its own benefit only.
Where these general terms and conditions do not conform with the general terms and conditions for specific tours or services, these general terms and conditions apply.
