PSG.ehf
Privacy Policy
Introduction
Purpose
At PSG (www.journey4relief.com), we value your privacy. To put that into practice, we take
reasonable steps toward protecting your privacy and managing your information.This Privacy
Policy describes the information we collect, where it comes from, how it’s used, and how it is
stored.This Privacy Policy also includes information to help you understand how the choices
you have can change the collection and usage of certain information and how you can
contact us with questions or concerns.
By using this Website, contacting us, or providing any personal information, you signify your
consent to this Privacy Policy, agree to comply with its terms, and consent to our collection
and usage of your personal information as described in this Privacy Policy, in all cases
subject to applicable law.
Scope
This Privacy Policy at www.journey4releif.com/privacy applies only to our website at
www.journey4relief.com (the “Website”) and to visitors and users of our Website. It does not
apply to any information we collect through channels, online or offline, other than this
Website, such as phone, email, or mail operations concerning our operations, products, or
services, as well as non-Website marketing contacts with you.
For your convenience, this Website may contain links to other websites. This Privacy Policy
does not apply to any third-party website or service, and you should review the privacy
policies of those sites before using them because other websites may not treat information
collected online in the same manner as we do. Those privacy policies may include
information about how to view, edit, download, or remove information or how to opt-out of
certain practices. We are not responsible for the privacy practices, advertising, products, or
content of those websites.
Updates and Changes
If we decide to change our Privacy Policy, we will post those changes on this page at
www.journey4releif.com/privacy.If you are concerned about how your personal information is
used, please visit our Website often for this and other important announcements and
updates.
Problems/Questions
If you have questions or concerns about our Privacy Policy, you may contact us at
contact@psg.is.
What Information We Collect
This section includes a general description of the type of information we may collect about
you. Those who wish to communicate with us but do not wish to provide personally
identifiable information through the Website may contact us through the address or phone
numbers provided on our Website, or through our online chat function.
Information you provide to us
We collect some information that you provide directly to us through this Website.
We collect contact information you provide, including: NamePhone NumbersEmail Address
We collect this information with your consent, to perform any contract you may have with us,
and in service of our legitimate business interests.
We do not seek to or intentionally collect any financial information that you provide directly to
us.
We do not seek to or intentionally collect other information that you provide directly to us.
We do not seek to or intentionally collect other identifying information that you provide
directly to us.
We collect information about your usage of the Website that you provide, including: Contact
preferencesLocation
We collect this information with your consent, to perform any contract you may have with us,
and in service of our legitimate business interests.
We do not seek to or intentionally collect sensitive information that you provide directly to us.
Information we collect about you
Even if you do not submit personal information through the Website, we gather navigational
information about where visitors go on the Website and information about the technical
efficiencies of our Website and services (such as time to connect to the Website or time to
download pages). This information allows us to see which areas of our Website are most
visited and helps us better understand the user experience. This data helps us improve the
quality of the Website by recognizing and delivering more of the features, areas, and
services our visitors prefer.
In this process of gathering information, we may collect personally identifiable and
non-personally identifiable information (such as domain type, browser type and version,
service provider and IP address, referring/exit pages, operating system, date/time stamp,
and click-stream data). We collect this information to perform any contract you may have
with us, and in service of our legitimate business interests.
We may also create and use electronic records to compile statistics about how our visitors
collectively interact with our Website by collecting, aggregating, and using information from
or about you such as data about the type of browser and operating system used, which web
pages you view, the time and duration or your visits to our Website, the search queries you
use on this Website, whether you clicked on any items or links on the Website, whether you
have clicked on any links in any emails sent from us or third parties on our behalf, whether
you have chosen to opt-out of certain services or information sharing, and whether you have
viewed or ordered certain products or services, to improve our products and services. We
collect this information to perform any contract you may have with us and in service of our
legitimate business interests.
We may obtain information about you from outside sources. For example, we may obtain
commercially available information about you from third parties, such as credit information to
prevent fraud, or purchase email lists from third parties for advertising and marketing
purposes. We collect this information to perform any contract you may have with us and in
service of our legitimate business interests.
If you access the Website using a device, we may collect the following device data:
● Device Type
● Operating System
● Unique device identifiers
● Device settings
● Geo-location data
● IP addresses
● Browser type
● Browser ID
● Clickstream data
● User workflow progress
● Other (text field)
We collect this information to perform any contract you may have with us and in service of
our legitimate business interests.
We do not seek to or intentionally collect other information about you ourselves or from third
parties.
How We Use Personal Information
We collect personal information so that we can:
● Operate and improve our Website
● Operate our business
● Improve our goods and services
● Communicate with you
● Ensure compliance with law
Operate and Improve our Website
Here are some examples of what we mean by operate and improve our Website:
● Keep the Website running
● Personalize your website experience
● Provide support and respond to questions from users and Website visitors
● Maintain security of information and data
● Address network functioning, engineering, and troubleshooting issues
● Prevent fraud
● Process payments
● Grant access to the Website
● Register user accounts
● Attribute content to the right person
Improve our Website
● Improve, personalize, and expand our website
● Personalize experiences
● Understand and analyze how you use our website
● Learn about users’ needs
● Track traffic patterns and Website usage
● Customize our recommendations and promotions to you
Operate our Business
Here are some examples of what we mean by operate our business:
● Keep PSG running
● Provide our offerings
● Comply with legal requirements
● Fulfill orders and deliveries
● Recruit team members
● Administer our business and keep proper records
● Engage in a sale of all or part of our business
Improve our goods and services
Here are some examples of what we mean by improve our goods and services:
● Develop new products, services, or features
● Measure, support, and improve our offerings
● Analyze trends and conduct research about improving our products and services
Communicate with you
Here are some examples of what we mean by communicate with you, directly or through one
of our partners:
● Provide customer service
● Email you, mail you, or contact you in other ways you approve, such as phone or text
● Provide updates and other information relating to the Website
● Send you marketing messages
● Send surveys
● Launch and operate promotions
● Suggest products or services of interest
● Contact you for research or informational purposes
● Enable online registration and provide customer service with respect to registration
● Email newsletters
Ensure compliance with the law
● Prevent fraud
● Investigate atypical usage
● Investigate claims and/or legal actions, violations of law or agreements, and
compliance with relevant applicable laws and legal process
● Comply with law
● Prevent fraud and reduce credit risks
● Cooperate with police and other governmental authorities when subject to judicial or
administrative process (such as a subpoena) or as provided by law
● Respond to civil or criminal investigations, claims, or lawsuits
● Respond as we believe is necessary or appropriate to prevent physical harm or
financial loss
● Protect the rights, property or safety of visitors to the Website or the public
● Resolve disputes
How We Share Personal Information
We do not share your personal information outside the Company except as required by law
or as disclosed elsewhere in this Privacy Policy.
Location of Personal Information
We must, of course, store and process your data somewhere.
We store or process your data only in the United States.
How We Secure Information
We believe in providing a safe and secure experience for all of our online visitors. To that
end, we have implemented security measures to protect the information collected from you.
We maintain reasonable physical and electronic safeguards designed to limit unauthorized
access to your personally identifiable information and to protect you against the criminal
misuse of that information.
While we use these security measures to protect your information, please remember that no
data transmitted over the Internet or stored and used for business purposes can ever be
completely secure. No security measures are perfect or impenetrable. We cannot
guarantee:that your information will only be viewed by approved peoplethat information you
share will remain privatethat information you share will not become publicly available
You can reduce the chances of these things happening by using a strong password, by not
re-using passwords, and by protecting your devices against viruses and other malware.
Business Transactions
If we sell our assets or merge with another company, or if our company goes out of
business, user information used by the business will be one of our assets that might be
transferred to our successor. You consent to that successor’s use of your information,
subject to the terms of this Privacy Policy.
Access and Choice
You have choices about the information we collect.
If you do not want to agree to the ways we’ve said that we might use your personal
information, your first and best step is to not submit any of that personal information to us.
If you do not want to receive emails that we send, including those with information or
promotions, you can unsubscribe to those emails by clicking the unsubscribe link,
responding with “unsubscribe,” or contacting the “help” email address below.
If you do not want to receive other marketing materials from us or if you do not want us to
share your personal information with other entities as described in this Privacy Policy, please
send us your name, address, and email address, together with a statement that you want to
opt-out from information sharing or receiving materials (or both).
Please send your information and request to:
contact@psg.is
or
send your information and request to:
PSG ehf. Logafold 22, 112 Reykjavík Iceland
Children’s Personal Information
This Website is not intended to be used by children under the age of 13. Children under the
age of 13 may not use or submit any information to the Website, and their guardians should
not permit them to do so. The Company does not seek to or intentionally collect any
personal information from children under 13. If such a child or their guardian alerts us, we
will take reasonable steps to delete any such information as quickly as is practical.
JURISDICTION-SPECIFIC PROVISIONS
The provisions in the following sections reflect requirements of various legal jurisdictions that
may apply to some users but not others. Because our users may access the Website from
anywhere, we expend meaningful effort to comply with all of those laws to which we are
subejct. If you are not the intended subject of a particular section, then those terms will not
apply to you or your usage of the Website.
US State Privacy Rights
If you are a resident of one of the US states below and the processing of personal
information about you by the Website is subject to privacy laws that are specific to your
state, you have certain rights with respect to that information, in all cases subject to state
law. Some state privacy laws are relatively new, and so the correct interpretation of these
laws is not yet settled in some cases. In those cases, we will make a good-faith effort to
comply with the law.
COLORADO
This section applies only if you are a Colorado resident and we (1) (A) do business in
Colorado or (B) produce products or services that are targeted to Colorado residents and (2)
(A) during a calendar year, control or process personal data of at least 100,000 Colorado
residents or (B) control or process personal data of at least 25,000 Colorado residents and
derive revenue or receive a financial benefit from the sale of personal data.
You have the following rights:
- A right of knowledge – you may ask that we confirm whether or not we are processing your
personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and, to the extent technically feasible, readily usable format. - A right of correction – you may correct inaccuracies in your personal data, taking into
account the nature of that data and the purposes of processing that data. - A right of deletion – you may ask that we delete personal data provided by or obtained
about you. - A right of opt-out – you may opt out of the processing of the personal data for purposes of
(1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of
decisions that produce legal or similarly significant effects concerning you. You also have the
right to opt out by using a universal opt-out mechanism that meets technical standards that
will be established by the state attorney general. - A right to appeal – you have the right to appeal a company decision not to fulfill any of
these requests.
We have the following related obligations, subject to applicable law: - Timely response to your requests.
● We have to respond to your requests without undue delay, but in all cases within 45
days of receipt.
● We may extend the response period once by 45 additional days when reasonably
necessary, taking into account the complexity and number of your requests, so long
as we inform you of any extension within the initial 45-day response period, together
with the reason for the extension.
● If we decline to take action on your request, we have to inform you without undue
delay, but in all cases and at the latest within 45 days of receipt of the request,
including the justification for declining to take action and instructions for how to
appeal our decision.
● In general, we will provide information in response to your requests without charge,
up to once annually per user. - Appeal mechanism.
● We have to establish a process for you to appeal our refusal to take action on a
request within a reasonable period of time after your receipt of our decision not to
take action.
● We have to make the appeal process conspicuously available and similar to the
process for submitting requests to initiate action. You may appeal our decision by
replying to our decision or by making a new request for an appeal of that decision.
● Within 45 days of receipt of an appeal, we have to inform you in writing of any action
taken or not taken in response to the appeal, including a written explanation of the
reasons for the decisions.
● We may extend the response period once by 60 additional days when reasonably
necessary, taking into account the complexity and number of your requests, so long
as we inform you of any extension within the initial 45-day response period, together
with the reason for the extension.
● If the appeal is denied, we will also provide you with an online mechanism, if
available, or other method through which you may contact the state attorney general
to submit a complaint.
Under Colorado law, you have the option to opt-in to processing of your personal data for
targeted advertising or the sale of personal data on the terms described in detail in this
privacy policy. Even after you provide opt-in consent, you may withdraw your consent by
using the opt-out procedures described in this privacy policy. This disclosure will also be
included where you can opt-in as described in this paragraph.
We do not “sell” personal information as defined by Colorado law nor do we process your
personal data for targeted advertising.
Please make any of your requests under Colorado law, as applicable, using one of these
methods:
contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland
CONNECTICUT
This section applies only if you are a Connecticut resident and we (1) (A) do business in
Connecticut or (B) produce products or services that are targeted to Connecticut residents;
and (2) during the prior calendar year, controlled or processed the personal data of (A) at
least 100,000 Connecticut residents; or (B) (i) at least 25,000 or more Connecticut residents
and (ii) we derived over 25% of our gross revenue from the sale of personal data.
You have the following rights: - A right of knowledge – you may ask that we confirm whether or not we are processing your
personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and, to the extent technically feasible, readily usable format. - A right of correction – you may correct inaccuracies in your personal data, taking into
account the nature of that data and the purposes of processing that data. - A right of deletion – you may ask that we delete personal data provided by or obtained
about you. - A right of opt-out – you may opt out of the processing of the personal data for purposes of
(1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of
decisions that produce legal or similarly significant effects concerning the consumer. - A right to appeal- you have the right to appeal a company decision not to fulfill any of
these requests.
We have the following related obligations, subject to applicable law: - Timely response to your requests.
● We have to respond to your requests without undue delay, but in all cases within 45
days of receipt.
● We may extend the response period once by 45 additional days when reasonably
necessary, taking into account the complexity and number of your requests, so long
as we inform you of any extension within the initial 45-day response period, together
with the reason for the extension.
● If we decline to take action on your request, we have to inform you without undue
delay, but in all cases and at the latest within 45 days of receipt of the request,
including the justification for declining to take action and instructions for how to
appeal our decision.
● In general, we will provide information in response to your requests without charge,
up to once annually per user. - Appeal mechanism.
● We have to establish a process for you to appeal our refusal to take action on a
request within a reasonable period of time after your receipt of our decision not to
take action.
● We have to make the appeal process conspicuously available and similar to the
process for submitting requests to initiate action.
● Within 60 days of receipt of an appeal, we have to inform you in writing of any action
taken or not taken in response to the appeal, including a written explanation of the
reasons for the decisions.
● If the appeal is denied, we will also provide you with an online mechanism, if
available, or other method through which you may contact the state attorney general
to submit a complaint.
We do not “sell” personal information as defined by Connecticut law nor do we process your
personal data for targeted advertising.
Please make any of your requests under Connecticut law, as applicable, using one of these
methods:
contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland UTAH
This section applies only if you are a Utah resident and we (1) (A) do business in Utah or (B)
produce products or services that are targeted to Utah residents; (2) earn at least $25 million
in annual revenue; and (3) during the prior calendar year, controlled or processed the
personal data of (A) at least 100,000 Utah residents; or (B) (i) at least 2 5,000 Utah residents
and (ii) we derived over 25% of our gross revenue from the sale of personal data.You have
the following rights: - A right of knowledge – you may ask that we confirm whether or not we are processing your
personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and, to the extent technically feasible, readily usable format. - A right of deletion – you may ask that we delete personal data provided by you.
- A right of opt-out – you may opt out of the processing of the personal data for purposes of
(1) targeted advertising or the sale of personal data.
We have the following related obligations, subject to applicable law: - Timely response to your requests.
We have to respond to your request without undue delay, but in all cases within 45 days of
receipt.
We may extend the response period once by 45 additional days when reasonably necessary,
taking into account the complexity and number of your requests, so long as we inform you of
any extension within the initial 45-day response period, together with the reason for the
extension.
If we decline to take action on your request, we have to inform you without undue delay, but
in all cases and at the latest within 45 days of receipt of the request, including the
justification for declining to take action and instructions for how to appeal our decision.
In general, we will provide information in response to your requests without charge, up to
once annually per user.
We do not “sell” personal information as defined by Utah law nor do we process your
personal data for targeted advertising.
We do not process sensitive personal information as defined by Utah law.
Please make any of your requests under Utah law, as applicable, using one of these
methods:
contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland
IOWA
This section applies only if you are an Iowa resident and we (1) (A) do business in Iowa or
(B) produce products or services that are targeted to Iowa residents; and (2) during the prior
calendar year, controlled or processed the personal data of (A) at least 100,000 Iowa
residents; or (B) (i) at least 25,000 Iowa residents and (ii) we derived over 50% of our gross
revenue from the sale of personal data.
You have the following rights: - A right of knowledge – you may ask that we confirm whether or not we are processing your
personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and, to the extent technically feasible, readily usable format. - A right of opt-out – you may opt out of the sale of personal data.
We have the following related obligations, subject to applicable law: - Timely response to your requests.
We have to respond to your request without undue delay, but in any case within 90 days of
receipt.
We may extend the response period once by 45 additional days when reasonably necessary,
taking into account the complexity and number of your requests, so long as we inform you of
any extension within the initial 90-day response period, together with the reason for the
extension.
If we decline to take action on your request, we have to inform you without undue delay, but
in any case within 90 days of receipt of the request, including the justification for declining to
take action and instructions for how to appeal our decision.
In general, we will provide information in response to your requests without charge, up to
twice annually per user. - Appeal mechanism
● We have to establish a process for you to appeal our refusal to take action on a
request within a reasonable period of time after your receipt of our decision not to
take action.
● We have to make the appeal process conspicuously available and similar to the
process for submitting requests to initiate action.
● Within 60 days of receipt of an appeal, we have to inform you in writing of any action
taken or not taken in response to the appeal, including a written explanation of the
reasons for the decisions.
● If the appeal is denied, we will also provide you with an online mechanism, if
available, or other method through which you may contact the state attorney general
to submit a complaint.
We do not “sell” personal information as defined by Iowa law.
We do not process sensitive personal information as defined by Iowa law nor do we process
your personal data for targeted advertising..
Please make any of your requests under Iowa law, as applicable, using one of these
methods:
contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland
VIRGINIA
This section applies only if you are a Virginia resident and we (1) (A) do business in Virginia
or (B) produce products or services that are targeted to Virginia residents and (2) (A) during
a calendar year, control or process personal data of at least 100,000 Virginia residents or (B)
control or process personal data of at least 25,000 Virginia residents and derive over 50
percent of our gross revenue from the sale of personal data.You have the following rights: - A right of knowledge – you may ask that we confirm whether or not we are processing your
personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and, to the extent technically feasible, readily usable format. - A right of correction – you may correct inaccuracies in your personal data, taking into
account the nature of that data and the purposes of processing that data. - A right of deletion – you may ask that we delete personal data provided by or obtained
about you. - A right of opt-out – you may opt out of the processing of the personal data for purposes of
(1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of
decisions that produce legal or similarly significant effects concerning the consumer. - A right to appeal – you have the right to appeal a company decision not to fulfill your
request.
We have the following related obligations, subject to applicable law: - Timely response
● We have to respond to your request without undue delay, but in all cases within 45
days of receipt.
● We may extend the response period once by 45 additional days when reasonably
necessary, taking into account the complexity and number of your requests, so long
as we inform you of any extension within the initial 45-day response period, together
with the reason for the extension.
● If we decline to take action on your request, we have to inform you without undue
delay, but in all cases and at the latest within 45 days of receipt of the request,
including the justification for declining to take action and instructions for how to
appeal our decision.
● In general, we will provide information in response to your requests without charge,
up to twice annually per user. - Appeal mechanism
● We have to establish a process for you to appeal our refusal to take action on a
request within a reasonable period of time after your receipt of our decision not to
take action.
● We have to make the appeal process conspicuously available and similar to the
process for submitting requests to initiate action.
● Within 60 days of receipt of an appeal, we have to inform you in writing of any action
taken or not taken in response to the appeal, including a written explanation of the
reasons for the decisions.
● If the appeal is denied, we will also provide you with an online mechanism, if
available, or other method through which you may contact the state attorney general
to submit a complaint.
Please make any of your requests under Virginia law, as applicable, using one of these
methods: contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland
GDPR Privacy Rights
If you are a resident of one of the EU countries or other covered nations and the processing
of personal information about you by the Website is subject to the GDPR, you have certain
rights with respect to that information, in all cases subject to applicable law. Some questions
of GDPR applicability to non-EU businesses are relatively new, and so the correct
interpretation of these laws is not yet settled in some cases. In those cases, we will make a
good-faith effort to comply with the law as applicable.
This section applies only if you are an EU resident and we (1) are established in the EU and
a data controller or processor; (2) are processing personal data of data subjects who are in
the EU, where the processing activities are related to: (a) the offering of goods or services,
paid or free, to consumers in the EU; or (b) the monitoring of behavior that takes place within
the EU. (GDPR or analogous rights and obligations also apply to persons in the EEA, UK, or
Switzerland.)
You have the following rights: - A right of information – you may ask that we confirm whether or not we are processing
your personal data. - A right of access – you may ask to access your personal data we are processing; you may
ask to receive a copy of the personal data that you previously provided to us in a portable
and machine-readable format. - A right of correction – you may correct incorrect, inaccurate, or incomplete personal data.
- A right of deletion – you may ask that we delete personal data it’s no longer needed or if
processing it is unlawful. - A right of opt-out – you may opt out of the processing of the personal data for marketing
purposes or on certain other grounds relating to your particular situation. - A right of restriction – you may request the restriction of the processing of your personal
data in specific cases. - A right to human oversight of automated processing or decision-making, including a right
of participation and a right to appeal.
Please make any of your requests under EU law, as applicable, using one of these methods:
contact@psg.is
PSG ehf. Logafold 22, 112 Reykjavík Iceland
We have the following related obligations, subject to applicable law: - Timely response to your requests.
We have to respond to your requests without undue delay and in any event within 1 month
after receipt of the request. We may extend that period by two further months when
necessary, taking into account the complexity and number of the requests. We have to
inform you of any such extension within 1 month after receipt of your request, together with
the reasons for the delay.
In general, we will provide information in response to your requests without charge, unless
the requests are unfounded, excessive, or repetitive. In those cases, we may elect to refuse
your request in the absence of payment of a reasonable fee. - We have the following obligations:
- To process data lawfully, fairly and in a transparent manner
- To process data in connection with limited purpose for which it was provided
- To minimize the data collected in relation to the purpose of its processing
- To keep data accurate and up to date
- To limit storage of data when no longer needed
- To keep data secure and protected against unauthorized or unlawful processing and
against accidental loss, destruction or damage - If there’s a data breach, we have to notify users “as quickly as possible.” We have 72
hours to notify the appropriate supervisory authority. Note that if we are not established or
operating in the EU, there is no applicable supervisory authority. - If we are required to appoint a data protection officer, we must also inform you of the
identity and contact information for the data processing officer.
We have determined that we are not required to have a named Data Protection Officer. PSG
will nevertheless respond to all requests in accordance with applicable law.
Updated: April 30, 2025
